Terms of Service

These Terms of Service (“Terms”) govern use of the Accuroll platform — our websites, application, badges, gateways, and related services (together, the “Service”). Accuroll is business software: the organization that operates your facility (the “Customer”) subscribes to the Service, and these Terms are an agreement between Accuroll and the Customer. If you use the Service as a worker or administrator, you are an authorized user of a Customer account and agree to use the Service consistent with these Terms. A signed agreement between Accuroll and a Customer takes precedence over these Terms where they conflict.

1. The Service

Accuroll provides badge-based time and attendance, live staff presence, scheduling, payroll records and exports, and staffing reports for skilled nursing facilities. Features may be added, changed, or retired as the product evolves; we will not materially reduce the core functionality of a paid subscription during its term.

2. Accounts

Accounts are provisioned by the Customer’s administrators. You agree to provide accurate information, keep your credentials confidential, and notify us promptly of any unauthorized use of your account. The Customer is responsible for who it authorizes and for deactivating users who should no longer have access.

3. Acceptable use

• Use the Service only as authorized by the Customer and only for lawful purposes.
• Do not misrepresent presence or attendance — for example, wearing, carrying, or scanning another person’s badge.
• Do not attempt to access data outside your role or facility, or probe, disable, or overload the Service.
• Do not reverse engineer, resell, or copy the Service except as the law expressly permits.

4. Customer data

The Customer owns the data it and its users submit to the Service, including workforce records, badge presence data, and resident staffing data (“Customer Data”). The Customer grants Accuroll the rights needed to host, process, and display Customer Data to operate and improve the Service, as described in our Privacy Policy. The Customer is responsible for its Customer Data: for having a lawful basis to collect it, for providing any notices required to workers, and for the accuracy of the information it enters.

5. Payroll responsibility

Accuroll produces time, attendance, and payroll records from badge presence and Customer input. The Customer remains the employer and is solely responsible for reviewing and approving hours, for wage and hour compliance, and for all final payroll, employment, and staffing decisions. The Service provides records and tools, not legal, tax, or accounting advice.

6. Fees

Subscription fees, billing frequency, and payment terms are set out in the Customer’s order or subscription. Fees are billed through our payment processor, are exclusive of taxes, and are non-refundable except as required by law or expressly agreed. We may suspend the Service for accounts with overdue balances after reasonable notice.

7. Hardware

Badges and gateways provided for use with the Service must be used as directed and only within the Customer’s facilities. Bluetooth-based presence has physical limits; coverage depends on gateway placement and the radio environment.

8. Intellectual property

Accuroll owns the Service, including all software, designs, and documentation. No rights are granted except the right to use the Service under these Terms. If you send us feedback, we may use it without obligation.

9. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only as needed to perform under these Terms.

10. Disclaimers

The Service is provided “as is.” To the fullest extent permitted by law, Accuroll disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues; and Accuroll’s total liability under these Terms is limited to the fees the Customer paid for the Service in the twelve months before the event giving rise to the claim. These limits do not apply where the law does not allow them.

12. Term, suspension, and termination

These Terms apply while the Customer has an active subscription. Either party may terminate for material breach that is not cured within thirty days of notice. We may suspend access immediately for security risks or unlawful use. After termination, the Customer may request an export of its Customer Data for thirty days, after which we may delete it, subject to legal retention requirements.

13. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located in New York.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will update this page and its date and notify Customer administrators. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms: office@accuroll.io.